The Sansom Apartments

Owner of This a month ago

This is the 5th time getting locked out. Twice lost phone and impossible to get inside. If I have no way of accessing internet, its impossible to get in. Security is almost never here at time you actually need them. Their other building good luck finding it with no internet. Being stuck in heat outside of $2200 rental i pay for so many times is unacceptable. Im gonna reach out to you regarding my lease and a need your attorneys office so I can finish filing a small claims court regarding the burden placed on me for accessing my own apartment. (Management reply to contact them is the least effort notice I can see. Its an empty gestures and as others said you are not actually gonna reach anyone. They are asking you to essentially talk to the wind to resolve the issue.) Simple solve the damage problem. Im not asking to talk to you about feeling. Im telling you im pay $2200 a month for a virtual key that does is unreliable. Based on law its illegal to not provide me a means yo access my I will apartment that I have paid for. Its your problem for creating a front foor relying on a third party system that is unreliable 80% based on national customer data. This is vs a physical key that you took away from us which reliable 100% of the time.

J G 5 months ago

Update: Thanks Elisa for the canned response you give every review. I’ve called your office three times and you’ve never called me back. And why does it take leaving a review to any action? I have been a resident for a year, renewing for my second year. I really enjoy living here, residents are friendly, and the front desk staff always go above and beyond. The layout is nice and the neighborhood has a lot to offer. When an issue arises, I find it challenging to speak with someone from management for resolution. For example, I was provided an erroneous renewal quote and spent 2 months requesting via email, and the AI chatbot they highly encourage us to use, for a lease. It was not until a NINE DAYS before the renewal offer expiration that I was provided a corrected offer. This didn't allow me sufficient time to consider their proposed renewal rate and other leasing options in the area. There have also been multiple instances where management was difficult to reach, and I was advised to contact a different community or “go around the block” for assistance when the front desk professional and management were unavailable. In these situations, being directed to an AI bot has been insufficient, as a brief phone call or email from a staff member would have provided immediate clarity and resolution.

Yue Yu 4 months ago

I toured Sansom Apartment three weeks ago and was taken aback when the agent required me to leave my driver’s license at the front desk for the duration of the tour. She said it was company policy, but the practice felt intrusive and unnecessary. Handing over a physical ID to a private business creates an obvious privacy and identity‑theft risk, and I’m not comfortable with that. Even federal agencies don’t keep my ID when I conduct business with them, so I certainly don’t expect a rental office to do so. Because of this policy, I chose not to move forward with the property.

DH a year ago

I have been a resident for 3 years and enjoy living in the building. The renovations are finally completed and the building has improved. Looking forward to the warm weather and new rooftop deck space. But the best is our Concierge Professional, Isaac. We've had front desk people who just sit there and blank stare. Isaac has gotten to know everyone by their name, is always friendly and some how remembers if there is something for you to pick up at the mail room. He is definitely one of the best parts of The Sansom community.

Alisia Amor a year ago

I had a great experience living here. The location is ideal, and I had the opportunity to stay in both a one-bedroom and a two-bedroom unit. The apartments and the building have undergone numerous upgrades, which have really enhanced the living experience. The maintenance team is very responsive, and the concierge, Francesca, is outstanding—always going above and beyond. We would have happily stayed if we hadn’t needed to relocate out of state.