The Strand

Moniqa Safiguduneza 6 months ago

I would like to leave a heartfelt review for Denitra McNish and Sarah Janasek. Denitra, the concierge, is always incredibly friendly, welcoming, and professional. She truly treats every resident like family. No matter the situation, she is always polite, attentive, and ready to help. Even outside of working hours, if assistance is needed, Denitra never hesitates to stay a little longer and make sure everything is taken care of. Her dedication and kindness truly make a difference in our community. Sarah, the Assistant Manager, is equally amazing. She is extremely polite, professional, and efficient. There has not been a single issue that she couldn’t resolve quickly. Sarah handles any problem promptly and always finds a solution, even when she is very busy. Her ability to manage situations calmly and effectively is truly impressive. Thank you both for your outstanding work, care, and commitment. You make living here a wonderful experience!

Celeste Kuo 5 months ago

We lived at the Strand in downtown Jacksonville for 6 months while looking for our new home here. We found it online and bought it based on the location and views, proximity to work, and amenities. And we loved our experience here! Everyone on the staff are competent, friendly, and professional. The concierge staff often knew your name and always had a friendly greeting for you. Even Sharon Norfleet learned the names of our dogs and greeting them when we walked by! She was the first staff member we met when we finished our cross country drive and needed keys and information late at night. She was so welcoming and helpful. It is fitting she is the person we return our keys to after moving out. We loved the multiple events that the Concierge team threw - making candles, yoga by the pool, and holiday meal, Christmas trees and wrapped presents by the lobby. Shout out to Denitra and Chavonne too. Sarah from the leasing office was so accommodating and always had her door open to the residents. Martin as the head of maintenance was also great to work with - responsive and friendly. My dryer was making a weird sound and after confirming something was wrong, they installed a new one the next day. You may choose to live here for various reasons but the wonderful people here will keep you happy here.

DeadCanDance4545 4 months ago

I did a tour of the apartment complex with Renard and he was very knowledgeable and kind. He answered all the questions I had and did a comprehensive job of showing me around the apartment and the amenities of the complex. The vibe of the tour and the complex was very energetic and welcoming.

glenn Womack 5 months ago

I had an absolutely amazing experience with Chavonne, the concierge. From the moment we spoke, she was extremely professional, welcoming, and attentive. She took the time to answer all of my questions thoroughly and made sure I understood everything clearly, which I truly appreciated. What really stood out was how Chavonne went above and beyond to be helpful. She didn’t just do the basics—she made sure I felt comfortable, informed, and well taken care of throughout the entire experience. Her positive attitude, patience, and dedication to excellent customer service made a lasting impression. Chavonne is a true asset, and her professionalism and kindness made my experience exceptional. Thank you, Chavonne, for such outstanding service

Raul Soto a month ago

Tiona is great ! She took the time to show us options, and helped us to make the move smooth. The location is perfect with the access to San Marco, downtown or Riverside. The Riverwalk is perfect to exercise, watch the river or just look at the city skyline .