Moontower Phoenix

Taylor Selg 2 months ago

I finally moved out and can share everything I hate about this apartment complex. There isn’t a front desk employee who is kind! They all seem annoyed at every need and have never been accommodating of even the simplest asks. Taylor, specifically, might be the worst customer service employee I’ve ever interacted with. I’m sure if you interacted with her, you wouldn’t need my review to dissuade you from moving in. I was lucky to get my security deposit back, but after the ridiculous amount of fees, it was an insignificant amount of money. Many many people aren’t lucky enough to get any deposit back. They expect you to fill all wall holes, clean the apartment beyond spotless, show no wear or tear to appliances, and touch up the paint yourself. The building claims to be safe and secure, but the large front doors were always broken and people could enter without a key fob. The parking garage doors were broken more often than not, so there was frequently open access to the “secure” parking garage. When you pay this much money for a shoebox apartment, you’d expect customer service, security, and hospitality to be more of a priority. Oh and icing on the cake…the absolutely punch in the face of dog urine smell when you walk out of the building. I hate that I can’t put zero stars. Please don’t live in a Grey Star property!

Cedric Moore a month ago

My move in experience has been nothing short but of phenomenal thank you to the Moontower team, especially Erieal! Communication was fantastic, and the move-in was flawless. Maintenance has been phenomenal and above all my neighbors in the community have been in incredibly welcoming. Looking forward to my new home. Thanks Moontower!

Eddie a year ago

I lived here for about 18 months. I genuinely enjoyed living there. I loved my unit, the layout, and the view is absolutely amazing. Is Moontower perfect ? No, but no building is. I think the pros greatly outweigh any cons you may experience. With that said, I would recommend to anyone to live there.

mouad “AmbitiousACGuy” boumerzoug 2 months ago

I lived here for a year and had a great experience. The ladies at the front desk are awesome. Taylor has a Great team and they will take care of you. No regrets living here, nice people and enviroment.

Michael Rohn 2 years ago

Germanie provided me a stellar community tour! Ultimately timing didn’t work out for me, and I’m deeply saddened by that. The lifestyle advantages, parking, amenities are all top tier. As a person that works from home, a coffee spot downstairs had me ready to sign! The apartment colors are exactly my style, light and neutral. Another friend already toured with her after me, hope you like it Alex!