The Willow

Keondre Gaines 2 weeks ago

⭐⭐⭐⭐⭐ I recently moved into The Willow Apartments, and my experience has been great so far. The move-in process was smooth, and the leasing team was helpful and responsive throughout. One of the biggest selling points for me was the location—it’s close to everything I need in Dallas while still feeling safe, quiet, and secure. The property is well-maintained, and I appreciate the controlled-access features and overall sense of community. My apartment has a modern feel, plenty of space, and even a dedicated area for my work-from-home setup, which has been a huge plus. I was also able to take advantage of an excellent move-in special, making the value even better. Overall, I’m very happy with my decision to move here and look forward to making this place home. I would definitely recommend The Willow Apartments to anyone looking for a comfortable, convenient, and well-managed community in the Dallas area. 🏡

Alyssa Allen 4 months ago

Melissa is literally the BEST. I flew out to Dallas for the weekend just to tour apartments and saw 20+ units in 3 days… completely draining. I ran into so many different leasing agents and honestly most of them were not welcoming at all — it got to the point where I was like, “Do I even want to move here anymore?” Then I met Melissa… and everything changed. Her energy, her warmth, her professionalism... UNMATCHED. She made the entire experience feel easy, fun, and actually exciting again. Such a breath of fresh air. And the unit?? BEAUTIFUL. Like… it spoke for itself. If you’re thinking about touring here, you absolutely should and make sure you ask for Melissa. Trust me.

Kelle Punch a year ago

Wow where do I begin, let’s start with the beautiful view of Downtown Dallas on the rooftop and from my apartment too! When I wake up the first thing on my mind is watching the sun come up and the last thing on my mind is watching the sun go down! This place is eye candy, everywhere is such beauty to behold. The Christmas decorations are up and the Festivities have begun. We’ve had a Caramel Apple making day, we’ve had Coffee Bar days, Cocktail nights,we’ve had taco nights, pizza nights, French sweet treat day and the list goes on. They feed us well here! The folks are so nice and helpful in the front office and the maintenance crew are fast and efficient! I love it here!

Shann Hemphill 5 months ago

Dom’onic Duke made my move-in experience seamless. He was welcoming, knowledgeable, and went above and beyond to help me find the right unit. His energy and professionalism really stood out, and I’m so grateful for his help. Ruben, the property manager, was also present and very helpful through a minor hiccup during my 2nd night at the property. Such a great staff here at this property!

Molly Bynum 4 months ago

I am extremely disappointed with my experience at The Willow at Expo Park, particularly my move-in process. My move-in was delayed by three days because my apartment was not made ready as promised, despite repeated reassurances from the leasing office that everything was prepared. When I was finally given access, the apartment was still dirty, including mold and cobwebs present in the refrigerator. There was dog hair and human hair throughout all flooring and embedded in the washer and dryer units that residents are required to keep in the apartment. Although the unit was cleaned multiple times, it was never brought to an acceptable standard. Additionally, maintenance was required to address necessary repairs shortly after move-in. During this process, my apartment was damaged. Management advised that someone would be sent to fix the damage; however, there has still been no resolution or follow-up. I was also provided with the incorrect storage key after being assured everything was ready for move-in. This mistake delayed my movers from completing the job and resulted in over $800 in additional moving costs due to exceeded time. I spoke with the manager Ruben explaining how this move was a very delicate situation for me as I was fleeing from an abusive relationship and already was experiencing extreme stress and anxiety throughout the process. He acted as if he understood and cared however, when it came to finding a resolution, he didn’t seem to care at all. Most concerning is that upper management has made no meaningful effort to rectify these mistakes. I reached out to the district manager Aimi via email while Ruben was out on PTO, but never heard back from her. I ended up getting an email finally from the Business Manager Liliana and instead of taking responsibility or making things right to retain a new resident, they chose to release me from my lease. I am now having to scramble to find a new apartment and repack all of my belongings after only a week of being a resident at the complex. I was genuinely looking forward to living at this property, as the apartment itself is beautiful and the location is desirable. Other resident reviews had a lot of great things to say, but it seems as though I’m catching the short end of the stick as all employees mentioned in other reviews are no longer with the company and the replacements seem to care less. Unfortunately, the lack of accountability and responsibility management has shown for their mistakes has left a bad taste and created a very poor first impression as a new resident. I would not recommend this property to anyone looking for a management team that truly cares about its residents.