Avalon 555 President

Colonello Long 8 months ago

I would like to give big thank you to Rogar and Joey from maintenance. Around my second month of living here, I reported a clogged kitchen drain yesterday, and they came today to fix it—super quick! They were both so professional, helpful, and meticulous in their work. Joey also kindly explained how I can use Dawn and water once a week to keep the drain clean. Moreover, when I first moved in, Rogar helped fix my towel rack that had come loose from the wall and did a perfect job! I truly appreciate their excellent service and the maintenance team’s reliability.

keyang sun 7 months ago

I absolutely love my apartment. Everything is brand new and spotless, the neighbors are super nice, and the staff here are incredibly helpful—especially Lance at the leasing office.

Mekeih Nelson 9 months ago

I was truly excited about moving into unit 401 it was beautiful and in a perfect location for my partner and I. But what followed was one of the most disappointing and chaotic leasing experiences I’ve ever had, and it ultimately led me to walk away from the apartment on move-in day. 1st Walkthrough (Oct 2, 2025): Dirty & Damaged Our leasing agent, Shanerria Pittman, assured us before our first walkthrough that the apartment had been cleaned and was move-in ready. It was not. We found: blood on a bathroom light fixture/wall, rust on mirror fixtures, trash on counters, used pad wrappers in drawers, shower discoloration, dirty cabinets and mirrors, a broken kitchen drawer, scratches and dents on the refrigerator, scuffs on walls throughout, broken blind chain tensioners, a foul odor from the washing machine, scratches and paint splatters across hardwood floors, a warped oven drawer, and a dirty, scuffed microwave. We documented everything and submitted photos. Shanerria said it would all be cleaned and repaired before the second walkthrough. Second Walkthrough (Oct 3, 2025): More Problems, Little Progress Again we were told the apartment was clean. Instead, we walked in to find Shanerria herself hand-cleaning the unit. She admitted only the specific items we had listed were partially addressed and said if we wanted everything fixed before our move-in (Oct 4), we’d need to consider delaying. When I asked about concessions for the inconvenience, Shanerria scoffed: “You haven’t paid for anything yet.” This was false — I had already paid the security deposit. We also discovered new issues: water-damaged baseboards, damaged doors, misaligned kitchen cabinets, dirty/damaged kitchen drawers and dishwasher, scuffed living room column, dust on light fixtures, paint splattered on floors and cabinets, scratched microwave panel, dust/grime behind the washer/dryer, and more scuffed drywall and dirty baseboards. During this visit a maintenance worker, Joseph, came in to “fix” the broken kitchen drawer; we saw him working as we left. Move-In Day (Oct 4, 2025): Nothing Was Fixed On move-in day, we spoke with property manager Lance Kerr, who assured us everything had been cleaned and repaired “to our satisfaction.” This directly contradicted what Shanerria told us the day before. We gave Avalon the benefit of the doubt and did a third walkthrough. The apartment was in the same state as before: nothing new had been cleaned, none of the new issues addressed, and the “repaired” drawer was still broken. When we reported this to Lance, his only response was a dismissive “mmm.” He suggested we just sign the lease and fill out a move-in checklist so we wouldn’t be liable later. When I asked again about additional concessions, he refused, citing the Fair Housing Act — an inaccurate use of the law. My request was about poor service, not discrimination. General Staff & Communication Issues Beyond the unit, communication with staff was awful: The support line redirects to the website even for nuanced questions. The leasing office rarely answers calls and offers no callback. You must keep calling until someone picks up — often no one does. Even after all this, I still tried to work with Avalon. Lance told me he’d be there until 5:30 PM if I decided to pick up the keys. Later that day, I called twice with a simple question about whether delaying the move-in would affect the rent price we’d locked in. No answer. No callback. The unit may look great in photos, but Avalon completely failed to deliver a basic, move-in ready experience. The apartment was dirty, damaged, and poorly maintained. The staff was unresponsive, disorganized, and at times dismissive and disrespectful. For nearly $4k a month, I expected professional service, clear communication, and a smooth onboarding process — not three walkthroughs, two failed cleaning attempts, and legal misdirection. If this is how they treat prospective tenants, I can’t imagine how they treat long-term residents. I would not recommend Avalon 555 President to anyone.

Demetrias Psoras 5 months ago

The beauty and the cleanliness of Avalon at 555 President St. is absolutely unparalleled. The properties location is perfect for all of Baltimore’s fun activities! While I was walking around, I was greeted with a smile and a warm welcome by several associates Who would be an asset to any organization! I had the pleasure of meeting Lance and Shanerria who took the time to thoroughly explain and answer all of my questions. I am looking forward to being a resident there and a part of the Avalon family! I would only recommend this property to anyone looking to relocate to Baltimore. It’s a no-brainer. Go check it out for yourself.

Homayra Ziad 5 months ago

I would love to share my incredibly positive experience with Joey, who is a technician and part of the incredible maintenance team at the Avalon. Joey recently spent several hours fixing my dishwasher - he is highly professional, diligent, and thorough, and walked me through every aspect of the work that he did. He is truly invested in doing a superb job. And he was so kind to my kids, explaining how to keep appliances clean and running. Thank you Joey!