Luxia River East Apartments

linzi danielle 4 weeks ago

I’m not usually one to leave negative reviews, but my experience was extremely disappointing. Three months ago, I toured and signed a lease for a specific floor plan and unit layout. I was assured that the apartment I was leasing would be the one I toured and agreed to rent. However, when I arrived to pick up my keys, I was informed that the apartment I had signed for was not actually available and that they were planning to place me in a completely different unit—a handicap-accessible apartment that I had never agreed to lease. To make matters worse, Josh, the leasing agent, was aware of the issue at 10:00 AM the morning of my move-in but failed to notify me before I arrived at 3:00 PM. Instead, I had to discover the problem myself after showing up ready to move into the apartment I had been expecting for months. I find it hard to understand how such a significant discrepancy wasn’t communicated, especially when there were several hours to contact me before I arrived. When I expressed my concerns, I was told that the floor plan I originally wanted could be available on July 4th, but at a significantly higher rental rate. In other words, after the property’s mistake, my options were either to accept an apartment I never agreed to lease or pay substantially more for the unit I was originally promised. The lack of communication, accountability, and transparency throughout this process was incredibly disappointing. Moving is stressful enough without finding out on move-in day that the apartment you’ve been planning for months is no longer the one you’re getting. I hope management takes steps to improve communication and ensure future residents are treated with more honesty and professionalism.

Wendi 4 months ago

I have had a wonderful experience moving into the Luxia. Hannah has been great working with and everyone in the office has really great personalities. It is always a positive atmosphere and I love that. And love my view.

Drake Pamilton 2 months ago

I can’t say enough good things about this apartment community. What really sets it apart is the team. Every single person I’ve interacted with genuinely cares about the residents and goes above and beyond to make living here a great experience. From quick responses to maintenance requests to just being friendly and helpful in everyday interactions, they make you feel valued and taken care of. It’s rare to find a place where the staff is this attentive, professional, and kind. Living here has been an easy, enjoyable experience, and a big part of that is thanks to the people who run it. Highly recommend to anyone looking for a place that truly feels like home.joshua is amazing and Reggie is a great partner with him! This is all tied together with their manager Victor who makes sure everything is done. Hannah literally is everything. Best employee I’ve ever experienced.

Brock Doty 3 months ago

I want to recognize Aida, the head housekeeper, for consistently keeping the property in exceptional condition. The attention to detail is obvious the moment you walk in. The common areas are always clean, well-maintained, and presentable at all times. It genuinely feels like walking into a high-end, 5 -star environment. What stands out most is the consistency. It’s not just occasionally clean but it’s maintained at a high standard day in and day out. That kind of reliability makes a real difference in the overall living experience. Aida clearly takes pride in her work, and holds her team to the same standard of excellence and it shows in every detail throughout the property. That level of effort doesn’t go unnoticed and is truly appreciated. So thank you Aida and housekeeping team.

Laura Salgado 3 months ago

One of my favorite things about these apartments has to be the gym, and shared common areas. I recently started going to the gym and have been finding myself a lot in the main building, and it never fails to smell so good. Seriously as soon as I walk into the building it smells like flowers. Today I met one of the nicest cleaning ladies who was mopping when I arrived, but reassured me I was still welcome to come in and enjoy my workout. Thank you Aida, your hard work does NOT go unnoticed. Not only that but the shared common areas provide a clean, quiet, and comfortable place to study. The staff does an amazing job keeping this place clean, and so home like!