The Pointe on Mass

Jessica Mac a year ago

I strongly advise against moving here unless you're prepared to deal with unresponsive and incompetent management. I moved out on December 31st, and despite repeated attempts to contact them, I have yet to receive my security deposit refund. Management is constantly changing, rarely available in the office, and does not answer phone calls. Indiana law requires landlords to return security deposits within 45 days—this deadline has long passed. I have gathered extensive documentation, including emails and call records, and will be filing a formal complaint and pursuing legal action. They have no problem collecting your money but fail to return what is rightfully owed.

katey reed 2 years ago

I moved into my first ever apartment today, and I am so happy I chose The Pointe! The Stout is adorable and extremely spacious for only a 1 bedroom. Don’t even get me started on the kitchen😍! What sold me wasn’t even the beautiful apartment, but the leasing agents and management at this complex. I looked at many places before The Pointe and no one compared to them. Tara sold me the day of my tour, and she was extremely personable and kind. Rebecca answered all of my questions and helped the whole leasing process go smoothly. Katie was very welcoming and I loved her energy. I highly recommend The Pointe for anyone looking. The apartments are gorgeous, and their team is the best around. I’m so excited to live here!

Emma Coney 2 years ago

I recently concluded dealing with this property management company, and I feel compelled to share my experience to warn others about the service I endured during my time there. Maintenance Negligence: I submitted a maintenance request in March, and it took them until October – the month I moved out – to address the issue. This wasn’t the first time it happened either. I had water leaking out of my dishwasher and it took multiple emails to resolve. This blatant disregard for resident concerns reflects the overall lack of responsibility and care exhibited by the management. Deceptive Lease Renewal Practices: I was informed that I couldn't renew my lease due to impending renovations, only to discover that the renovations were minimal – just new paint and a fridge. They offered another apartment on another floor but, I would have had to pay $400 more with no added amenities, and if I chose not to move, my rent was auto-renewed at a market rate, which was a staggering $500 more than my previous rent. Failure to Provide Notice: Despite promises of a 30-day notice to vacate, I never received any communication from the management. As a result, my lease auto-renewed without my consent(I didn’t submit a 60-day notice because I was told I’d HAVE to move out - I know better now), creating a significant financial burden. Unjust Charges and Poor Communication: Upon moving out in September, I informed the management of my departure, yet they continued to charge me for trash and late rent. The constant turnover in the office led to a severe lack of communication, leaving me frustrated and without resolution. I spent hours on the phone and had to take time out of my days to go into the office. Security Deposit Nightmares: Despite leaving the property in good condition, I just recently received my security deposit back. Attempts to communicate with the ever-changing management were exhausting. Unprofessional Debt Collection Tactics: The ordeal extended into February, with the management attempting to charge me without any prior notification. To make matters worse, they sent the claim to a debt collection agency without attempting to contact me via email or phone, leading to harassing calls from debt collectors. In summary, my experience with this property management company was riddled with negligence, deceptive practices, unprofessionalism, and a complete lack of regard for tenants. One manager even suggesting I consult my parents due to my age, disregarding my financial independence. I would strongly caution anyone considering renting from them to explore alternative options with more responsible and respectful management. I’d give zero stars if I could.

Jaden Powell a year ago

Tara & Whitney were amazing! They made everything smooth and easy for me! Just moved in recently and already planning on renewing my lease once it’s up!

Elijah Lloyd 2 years ago

Great apartment units, communication for work orders could be more streamlined and online payments are not convenient due to the fees. Security has been greatly improved for residents however it has inconvenienced access for guests and residents.