The Apartments at CityCenter

Samuel Breslow 11 months ago

Overall, The Apartments at CityCenter has been a nice enough place to live, with good facilities but subpar management given the price point. The design of the building, including the units, is very clean and contemporary, almost to the point of feeling a little spare. There are tiny signs that this is a 2010s building rather than a 2020s building, such as the lack of LED lights and smart thermostats, but these are miniscule quibbles. The neighborhood is very central, with easy access to all the metro lines, and bikeshare stations a block or two away. Downtown is officeland, so there aren't many late-night options, and it can feel a little empty due to the shift to remote work, but even so, coffee shops/etc. downstairs is a great perk. The luxury fashion stores are so exorbitantly expensive that they don't have much to offer to anyone not in the yacht club, but the displays over Palmer Alley are nice. If you have a unit facing the alley, there is virtually no traffic noise, which makes it incredibly quiet for downtown (cities aren't noisy; cars are noisy). The quality of management has declined sharply over time. To help you sort through what you'll be seeing in other reviews: Until 2022, the property was managed by Bozzuto, which longtime residents universally say was excellent. I was slightly apprehensive reading the concerns about the management change to Willowick (later Hines) when I moved in, but my experience was initially positive. The concierge team was friendly, handled packages well, was responsive to maintenance issues, and everything else you'd hope for a luxury property. Then, in 2024, they fired the concierge team and attempted to remove one of the front desks, infuriating residents. The angry reviews from this period were part of a pressure campaign. Although the front desk was ultimately saved, the new contracted-out team is far less attentive. They have not made an effort to learn residents' names, there are often periods later at night when the desk is unstaffed, and management is not always responsive to maintenance issues. Services like away-from-home plant watering that used to be provided without issue now receive a confirmation email and then get forgotten. As a silver lining, we came out of the episode with something of a tenants' union, which is (but should not be) rare for luxury properties. One other note: The leasing team has not always been communicative, sometimes responding to emails only after a follow-up. The amenities have been nice. There is free weekly yoga on Thursdays, and random other events roughly every other week. Some of these are sponsored by companies who give out food in exchange for a quick sales pitch. The pool is left uncovered even in winter, which is nice aesthetically.

James Suarez 5 years ago

Great experience looking at a property from Caleb. Great information about the city, accesibility to metro, and customer service. Truly bringing southern hospitality to DCs real estate game. Thanks so much Bozzuto and Caleb. Also, the Concierge service is unbelievable. Now, I know where the place is to be in DC.

A Quniett 11 months ago

Is this really LUXURY LIVING? 😂 Flooding in the hallways, AC not working in some units, HVAC never replaced, and “24/7 concierge” is just false advertising — see the photo, no one’s there lol. Be ready to wait over a week for the maintenance team to show up. The manager, Briana, is new and clearly doesn’t know how to run this place — honestly, I wonder how she even got hired. Staff turnover is constant; you see new faces every few months. If you see a review from an account with only ONE review, it’s obviously a fake one written by the leasing office or Briana 😂 DO NOT MOVE IN!

Ben Sionov 7 months ago

I’ve had a great experience living here so far. The building is super clean and well taken care of, and the concierge staff is always friendly and helpful. Big shoutout to Michael Clark from the leasing office — he went above and beyond from day one. He gave me his personal number for anything I needed, walked me through the lease signing process, and made my move-in really smooth and stress-free. Couldn’t ask for a better experience.

STEPHEN NDEGWA a month ago

The best service ever since i came to Mt Vernon square apartments. Thankyou Ghitha for being professional with excellence! Quick, easy and ready to help