Tucson Landing

George Camacho 5 months ago

I have been at Tucson Landing for nearly a year and absolutely love it. The Leasing Office (Perla and Ramon) are great. The location is great. Just being able to walk to get groceries and dine are huge advantages in consideration of this property to others in Tucson. Being a distance from the major road (Irvington), having security gates and great lighting, makes this place a much safer place than any complex than most others in the city of Tucson. It is also very quiet here. While many say the rent is little high, the price is completely worth it. I love it here.

Laurie Rochon 5 months ago

My company just installed three furnished apartments here, and the community is top notch! The grounds are kept in wonderful shape and the interiors have thoughtful extras such as a robe hook and modern solar shades. The best part of the community, however is Perla and Ramon; they are very kind and professional. Highly recommend.

Yazamin Molina 7 months ago

Perla was amazing! Super helpful and made the overall process easy and stress free. Let me as well as my family members call her as many times as we needed and made sure we understood everything that was going on as first time renters.🥰

al kayvan 8 months ago

I truly enjoyed my interactions with both Perla and Ramon. They did their best to make my experience in moving into Tucson Landing a very pleasant one. They listened to my feedback on the 2 months free move in special details, and how better to present that to prospective renters so there will not be any misunderstandings at lease signing time. Ditto, when it came to fees involved when you use your card for move in costs and how to make it better for the tenants. They respected my suggestions and took action on it. Also after my move in, Ramon immediately took action on issues seen in the unit upon my inspection. I have to say this, from all Luxury apartments I visited in Tucson, so far Tucson landing is on top from every angle I have seen so far. You need to make a move here.

Hannah a year ago

The before move in process was very seamless and the leasing office girls were a great help. Everything was all down hill from there. I have lived here just over two weeks and it is already a nightmare. Upon moving in on a Friday I had no hot water, I made the leasing office aware on Saturday morning and they assured me maintenance was going to come fix it Monday as they do not work weekends. They never showed up. Monday night I said they didn’t show and they offered me a key to shower in the model unit across the community. I appreciate their offering but the shower head in one of the model unit bathrooms was broken and the other broke off and hit me in the head while showering. Tuesday finally someone came to check the water and said they needed to grab a part and would be right back, they never came back. Wednesday morning I went back to the leasing office to tell them about the no show and explained to them neither shower head is working in the model unit and I need my hot water fixed ASAP. They told me someone would be out Thursday. Thursday came and maintenance said it was an electrical issue and the electrician would come in a few hours. Finally I got hot water Thursday evening. After this I sent in a maintenance request for flooring that was pulling up, ceiling vent fans in both bathrooms that weren’t working, the bathroom door not latching, a massive piece broken off of the corner of my bathroom sink and part of a wall that was not painted. Maintenance came to address the issues, fixing both fans but leaving them hanging out of the ceiling, completely gouged the door frame to mangle the latch to the door so that it now fully closes, and got super glue all over the floor in an attempt to glue the floor back down, which is now pulling up again. The maintenance guy also assured me he would be back to paint the wall and replace the countertop, neither of which has happened in the last five days. On top of all of this many things in the community do not work. On the first of the month the resident rent payment portal was down, they were aware it was down as they sent an email saying it was back up (it wasn’t) but then proceeded to add a “late fee” to the rent payment even though it was their fault the payment portal was down. The key fob scanner for the mail room has been down for 10 days, with no estimate of when it will be working again. Therefore everyone must enter through the leasing office, which of course is only open 9am-6pm most days, 10-5 all others, so if you have a job and can’t make it in during their set hours then I guess no mail for you! The scanner box to the gate to get into the community shocks you every time you touch it to put the keypad code in. The scanner for the package lockers in the mail room does not work. Residents often let their animals defecate all over the grass without picking it up. There is a mandatory $35 monthly fee for valet trash pickup, however you have to call them every time you want pickup which is a toll free number that you have to call, go through all of the voice prompts, leave a voicemail, and wait for someone to return your call (I’ve never received a call back so I walk my trash down three flights of stairs and across the community). Most residents have bags of trash sitting outside their door in 110+ degree heat for days at a time, you can imagine the smell. It’s really unfortunate that such a beautiful community is so incredibly careless about their residents and resident experience. Every day it is a new frustration and it makes living here dreadful. UPDATE PER COMMUNITY RESPONSE 10/25/24 None of the concerns have been addressed besides the trash and the hot water. Floor still peeling up, kitchen island not painted, countertop corner still chipped off, fan still hanging down in the bathroom, superglue still all over the floor, door frame still mangled.