The Flin

Alyssa Katz 10 months ago

I just moved after living there for 2.5 years to a different city. The Flin is a great spot, I will miss it. Staff is very friendly and helpful. Work orders are completed ASAP. Nice quality apartment, pretty quiet throughout. Clean amenities, didn’t have to join a gym. Location was perfect, right near everything but still in a quite spot. Great balcony view!!

C 9 months ago

At first glance, the building sells you an image: a fancy lobby and a rooftop terrace. But once you actually live here, the reality is very different. Apartments are poorly designed and finished with cheap materials — they even used the same pressed wood for both kitchen and bathroom cabinets, which looks low-quality and tacky. Floors are uneven (one of our dining chairs couldn’t even slide under the table), and there’s no proper threshold between carpet and tile in the bedrooms, so you end up tripping every time you walk in or out. Our kitchen countertop was already chipped, the faucets scratched, and during the so-called “move-in tour” they have you point out flaws, but nothing is ever officially documented. There’s no signed delivery report, which seems intentional: at move-out, they charge you for whatever they want. On top of that, most appliances were outdated and energy-hungry, which meant higher electricity bills for tenants. The only exception was the washer and dryer, which actually worked well — everything else looked old and out of place for a so-called “luxury” property. When we moved in, the central AC didn’t work for several weeks! The only solution offered was a portable unit for one bedroom, while the rest of the apartment was unbearable. There was no apology, no rent adjustment. The “concierge” was unhelpful — often asleep in the lobby or simply unaware of how things worked. Management was dismissive and even arrogant. In one case, their billing system failed to process our rent payment even though the bank confirmed the funds were available. Instead of acknowledging the error, they charged us a penalty fee and insisted it was our fault. Shared spaces were equally disappointing. The rooftop grill almost never had gas and was consistently dirty. Hallways smelled like trash, the parking garage was dusty and unpleasant, and rules weren’t enforced — students from the nearby university often held loud parties late into the night. The move-out process was another low point. We hired the same professional carpet cleaning company that the building itself uses (we even ran into them in the lobby that day). Despite having a receipt and the carpet looking spotless, management still deducted a chunck of our deposit claiming “replacement of both bedroom carpets.” It felt completely unfair and predetermined. I’ll be posting photos of how we returned the apartment so people can see for themselves. Another issue is how apartments are assigned. New tenants are usually placed in the worst units — the ones with existing problems or the worst views. Only after renewing for a second year are you offered the chance to move into something “better.” In our case, the unit faced an office building, so people could see straight into our kitchen from the elevator across the street. The only alternative was keeping the blinds closed at all times, which made the space dark and depressing. And while some might think this review sounds harsh, what surprises us most is how many overly positive reviews exist online. Based on our experience — and similar stories from neighbors — it’s hard not to wonder if there’s a marketing team behind the scenes pushing good reviews and minimizing bad ones. To be fair, the maintenance crew was always polite and patient, and some of the front desk staff were nice. But the administrators consistently treated residents poorly, and one in particular — who actually lives in the building — behaved as if she owned the place, not even greeting tenants in the elevator. Overall, this building is expensive, poorly managed, and does not deliver what it promises. We lived here long enough to say this isn’t just “bad luck” — it’s how things are run. There are many more negative details I could share, but this review is enough. Writing it already brings back too much of the frustration, and I wouldn’t want anyone else to go through the same.

Melissa A 2 years ago

We had a great living experience at Flin. The unit was comfortable in a 3 bedroom flat and had a nice view of the A mountain. We love the gym and the amenities. The location is excellent, walking distance to restaurants around downtown. Front desk staff were always helpful. The building lobby and surrounding are aesthetically beautiful. We love our stay at Flin. We highly recommend The Flin.

Xavier Ramirez a year ago

Friendly staff, speedy maintenance team, 24 hour security, garage parking, beautiful amenities to include a rooftop that’s fun to entertain friends, and electric charging stations! Had a great year and half there in one of the studios. Living downtown was also really convenient on the weekends to grab a cup of coffee, catch the train to the UofA or to have a night on the town.

Nathaniel Sotomayor 4 years ago

I was lucky enough to be the very first person to move in to The Flin. There were some issues that first day, but im sure they have been ironed out by now since the staff has more experience and the complex isn't a construction zone. The staff, especially Rose, have been very friendly and emails are answered promptly. The view from my apartment is fantastic and I love the amenities and the overall design of the complex, although I wish there was a pool. There is a huge terrace on the second floor, but only a small part of it has tables and chairs and the rest is landscaping. My main gripe with living here is the cleanliness of the complex and the rate at which it's dealt with. The trash in my photos has been sitting around for weeks. Unfortunately, there are tenants who think it's okay to leave half filled cups sitting around and to smoke in a non smoking property. I've also seen horrible misuse of the valet trash service. Unfortunately, there is only so much that can about this if it's not known who did it. These messes should be cleaned up within a day, and I've been told grounds are cleaned daily, but apparently the garage and stairwells are not ever looked at. It is sad to see so many cigarettes laying around and nothing being done about it even after contacting the office.